Order Cancellation
Please be aware, once an order is placed, we can't cancel the order, as it begins processing immediately. However, once your order arrives to you, you may reach out to our support team in order to start the return process. Once you return your order, we can process a refund!
Priority + Insured Shipping
If you've selected "Shipping Protection", you will be given the option to have your order reshipped, or refunded if the order is lost in transit.
Lost/Missing Packages
EVO HYGIEN is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.
Customs
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Shipping Time
Shipping time varies by location. These are our estimates:
LocationEstimated Shipping TimeUnited States7-15 Business daysCanada, Europe7-15 Business daysAustralia, New Zealand15-25 Business daysCentral & South American7-15 Business daysAsia7-15 Business daysAfrica15-30 Business days
Max delivery time is 20 business days.
*This doesn't include our 2-3 day processing time.
*All shipping times exclude clearance/customs delays.
Tracking Information
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
My Tracking Says "No Information Available At The Moment"
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at evohygiencare@gmail.com.
This policy is ready to be published on your store's Shipping Policy page.
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